FAQs

WHAT’S THE DIFFERENCE BETWEEN VIRGIN HAIR AND RAW HAIR?

  • Virgin Hair is collected from one donor; however, the curl and wave textures are steamed process. Steam process is the most safest way to achieve the desired wave or curl look without chemically altering the hair.
  • Raw Hair is truly unprocessed hair. Raw Hair will vary in color from 1B-2. The Vietnamese Raw Hair is thicker texture that is low to medium luster.

CAN THE HAIR BE COLORED?

  • Yes, our hair is 100% virgin hair. So the hair can be colored but we do recommend that it is done professionally.

HOW MANY BUNDLES DO YOU NEED FOR A FULL HEAD?

    • We recommend 3 bundles when achieving a look with minimum leave out, closure, or frontal. Lengths 24” or longer, we recommend 4 bundles for a fuller look and for those who want extreme fullness, 5 bundles.

    WHAT’S THE DIFFERENCE BETWEEN FRONTAL AND CLOSURE?

      • Our frontal sizes are 13 x 4 and 13 x 6. Both sizes cover from ear to ear, but the 13 x 6 gives more depth when parting.
      • Our closure sizes are 4 x 4 and 5 x 5. The 4 x 4 closure is the standard size for closure install, but 5 x 5 closure provides wider parting space.

      NIGHTLY ROUTINE

      • To avoid matting and tangling, never sleep on wet hair. For best results, it is recommended to sleep with a satin bonnet.

      DOES YOUR HAIR SHED?

      • All weft hair will experience minimum shedding. The amount of minimum shedding shouldn’t affect the density of the hair.

      SHIPPING POLICY

      HOW LONG DOES IT TAKE TO SHIP MY ORDER?

      • Standard shipping is 3-5 business days ONCE your order has been shipped. 
      • Brazilian orders are shipment days are Fridays and Wednesdays and Vietnamese shipment day is Tuesday.
      • All Virgin Brazilian Hair orders placed before 9pm on Monday, will be shipped out Friday. All Virgin Brazilian Hair orders placed before 9pm Thursday, will be shipped out the next Wednesday. 
      • All Raw Vietnamese Hair orders placed before 9pm Monday, will be shipping the next Tuesday.
      • All Brazilian Clip-In orders placed before 9pm on Monday, will be shipped out Friday. All orders placed before 9 pm Thursday, will be shipped out the next Wednesday.